![]() ![]() ![]() Click “Next” and follow the on-screen instructions to complete the troubleshooting process.Click on “Advanced” and then click on “Run as Administrator”.In the “Troubleshooting” window, click on “View All” on the left pane.Type “Troubleshooting” in the search bar and press “Enter”.Press “Windows Logo” + “W” keys from the keyboard.The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them.įollow these steps to run the troubleshooter. Method 1: Run the Hardware Troubleshooter Try the following methods and check if that help in resolving this issue. This issue can be caused if the device is not compatible with Windows 8.1 or if the drivers are outdated or corrupted. ![]() Initially check if the device is compatible with Windows 8.1 In the “Device Manager” window, search for the Neat Scanner device and check its status.Press “Windows Logo” + “X” keys on the keyboard and select “Device Manager” from that list.To check this, try the following steps and check the scanner status in device manager. What is the status of the Neat Scanner shown in the Device Manager? ![]()
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